📘 General Terms and Conditions of Stay – Hotel Arias

Hotel Arias, managed by María Hilda Arias Crespo (Tax ID: 35967106M), with registered address at Rúa Alfonso XIII, 21 – 4th Floor, Door E, 36201 Vigo (Pontevedra), Spain, sets forth the following general terms applicable to all bookings and stays at the establishment.

1. Definitions
The term client, guest, or reservation holder refers to the individual or legal entity who makes a booking, either directly or through third parties. If the booking is made by a legal entity, that entity will be considered the client.

2. Booking and Confirmation
The booking is confirmed upon payment according to the selected rate. The hotel will send written confirmation. Bookings are subject to availability and the specific conditions of each rate.

3. Payment Conditions
Payments are accepted via credit/debit card and other indicated methods. Cards must be valid, active, and sufficiently funded. For bookings with payment at the hotel, a card may be requested as a guarantee. Prices include VAT. Any applicable tourist tax will be paid at the hotel.

4. Cancellation and Modification
Conditions vary depending on the selected rate. Unless otherwise stated:
– Cancellations over 48h in advance: 100% refund
– Between 24h and 48h: 33% penalty of the first night
– Less than 24h or no-show: 100% penalty of the first night
Non-refundable rates do not allow cancellation or modification. Requests must be made in writing.

5. Timetables
Check-in: from 15:00
Check-out: until 11:00
Early or late arrivals/departures are subject to availability and may incur additional charges.

6. House Rules
Smoking indoors is prohibited. Pets are not allowed, except certified guide dogs. Quiet hours must be respected between 22:00 and 08:00. Minors may not stay without adult supervision. Guests must respect signage, restricted areas, and internal rules. Unregistered visitors are not allowed without authorization. Unauthorized electrical devices are prohibited. Behavior in common areas must be respectful.

7. Identification
All guests must present valid ID at check-in. The hotel may deny access if this requirement is not met.

8. Client Responsibility
Clients are responsible for any damage caused to the facilities. The hotel is not liable for loss, theft, or damage of unattended personal items. Valuables should not be left unsupervised.

9. Data Protection
Personal data will be processed in accordance with current regulations, for booking management and service improvement. Clients may exercise their rights as outlined in the privacy policy available on the website.

10. Travel Insurance
It is recommended to take out insurance covering cancellations, medical assistance, and loss of belongings. The hotel does not offer insurance or act as an intermediary.

11. Force Majeure
The hotel is not liable for external causes preventing service provision, such as natural events, supply outages, social conflicts, or pandemics.

12. Expulsion from the Establishment
The hotel may terminate a stay early if the client:
– Violates the rules
– Disrupts coexistence or rest
– Causes material damage
– Displays offensive, aggressive, or illegal behavior
In such cases, the client must leave the hotel without refund for unused nights.

13. Supervision and Complaints
Hotel Arias holds the Tourist Inspection Book in accordance with Galicia’s Tourism Law 7/2011, and official complaint forms as per current consumer regulations.

14. Forgotten Items
Forgotten items will be kept for 30 calendar days. After that, the hotel may dispose of them. Shipping costs are borne by the client.

15. Dispute Resolution
Any dispute arising from these conditions shall be submitted to the courts of Vigo, waiving any other jurisdiction.

16. Non-Waiver
Acceptance of these conditions does not imply waiver of client rights. Failure by the hotel to enforce them at a given time does not exempt the client from compliance or imply waiver of enforcement.